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The business case for having crucial conversations: organizations were five times faster in responding to financial downturns.
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Crucial Conversations and Crucial Confrontations Value Pack by Kerry Patterson (2005-05-03): Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al: 9780071455404: : Books
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Book Review: Crucial Conversations - FirefighterNation: Fire Rescue - Firefighting News and Community